Train the Trainer
This book is filled with practical examples of ways to help you and your talented staff identify methods for becoming excellent Trainers and implement effective training methods in your ophthalmic practice to ensure success for your technicians.
This guide starts with important fundamentals and graduates to advanced training methods. It explains how to create a proper foundation for technician training, provides you with ways to assess your training needs, suggests strategies for planning and implementing relevant training opportunities based on those findings, and, finally, provides evaluation methods to help you to continue to evolve and improve.
Part I. Laying the Foundation for Technician Training
- Chapter l. Identifying a Suitable Candidate as a Technician Trainee
Christine McDonald, COE, COA, ROUB, OSC, CTC - Chapter 2. Identifying an Effective Trainer
Amy Jost, BS, COMT, CCRC, CTC
Christine McDonald, COE, COA, ROUB, OSC, CTC - Chapter 3. Matching Training Styles with Learning Styles
Christine McDonald, COE, COA, ROUB, OSC, CTC - Chapter 4. Setting Expectations for the Trainer and Trainee
Christine McDonald, COE, COA, ROUB, OSC, CTC
Part II. Planning and Developing
- Chapter 5. Assess Your Technician Trainee's Know ledge and Skill Level
Jessica M. Barr, COMT, ROUB - Chapter 6. Modifying Training Approac h Based on Previous Experience and Knowledge
Jessica M. Barr, COMT, ROUB - Chapter 7. Identify Concepts and Skills to Be Trained
Jacqueline K. Pullos, COMT, OSC, CTC - Chapter 8. Goals and Objectives
Jacqueline K. Pullos, COMT, OSC, CTC - Chapter 9. Selecting an Appropriate Training Setting
Amy Jost, BS, COMT, CCRC, CTC
Jacqueline K. Pullos, COMT, OSC, CTC - Chapter 10. Creating and Im plementing a New Technician Onboarding Plan
Amy Jost, BS, COMT, CCRC, CTC
Stephani Lykins, COT, CTC - Chapter 11. Preparing for Ophthalmic Training
Sergina M. Flaherty, COMT, OSC
Part III. Fundamental Training Concepts
- Chapter 12. Explain the Concepts Behind the Testing
Sergina M. Flaherty, COMT, OSC - Chapter 13. Linking Ocular Anatomy to the Testing Being Conducted
Sergina M. Flaherty, COMT, OSC - Chapter 14. Identifying Triggers to Do More, Less, or Somet hing Differently
Sergina M. Flaherty, COMT, OSC
Amy Jost, BS, COMT, CCRC, CTC
Part IV. Advanced Training Delivery Methods
- Chapter 15. Accelerated Learning Principles
Christine McDonald, COE, COA, ROUB, OSC, CTC
Amy Jost, BS, COMT, CCRC, CTC - Chapter 16. More Modification Methods Based on Class Size
Amy Jost, BS, COMT, CCRC, CTC - Chapter 17. Advanced Training Methods: Meeting the New Technician Where They Are
Amy Jost, BS, COMT, CCRC, CTC - Chapter 18. Using Visual Aids Effectively
Sergina M. Flaherty, COMT, OSC - Chapter 19. Personal Delivery: Using Humor, Anecdotes, and Other Experiences to Captivate and Engage Your Audience
Jacqueline K. Pullos, COMT, OSC, CTC
Part V. Evaluation
- Chapter 20. Introduction to Evaluation
Craig Simms, BSc, COMT, COOS, ROUB - Chapter 21. Evaluation of the Trainer, the Learner, and the Course
Craig Simms, BSc, COMT, COOS, ROUB - Chapter 22. Types of Evaluation
Craig Simms, BSc, COMT, COOS, ROUB - Chapter 23. What Does Success Look Like?
Craig Simms, BSc, COMT, COOS, ROUB
Part VI: Paving the Path to Success
- Chapter 24. Transfer Skills from the Training Environment to Productive Work
Jacqueline K. Pullos, COMT, OSC, CTC - Chapter 25. Provide Access to Additional Resources
Amy Jost, BS, COMT, CCRC, CTC - Chapter 26. Encourage and Expect Certification
Amy Jost, BS, COMT, CCRC, CTC
Appendix
- Appendix A: Personal Reference Check
- Appendix B: Phone Interview
- Appendix C: Professional Reference Check
- Appendix D: Resume Review
- Appendix E: Interview Guide
- Appendix F: Clinic Observation Time for New Hires
- Appendix G: Keratometry Log
- Appendix H: Refraction Log
- Appendix I: Applanation Tonometry Log
- Appendix J: Extraocular Muscle Actions
- Appendix K: Create A Memory Game for Learning About Glaucoma Medications
- Appendix L: Technician Skill Self-Assessment
- Appendix M: Technician Skill Progress Check
- Appendix N: Advanced Technician Skill Evaluation
- Appendix 0: Clinical Standard Operating Procedure (SOP) Template and Example